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ADDING NOTES TO CLIENT ID'S
You can enter a NOTE within the client's profile and choose the check box to prompt user when used. Then it will show the note when that client is used on a shipment or...
Adding Scanned Documents to Web Tracking
Many customers will be asking IES to add documents to web tracking.This is possible and very easy. You would first go to file then document maintenance. In...
AES filing error: EIN # is missing
Check to see if  Shipper/exporter  is a valid exporter.  If the is so make sure that the EIN # is correctly entered in Additional Information in the...
AES UOM Guide
http://www.census.gov/foreign-trade/www/sec9.html   In January of 1989, The United States adopted the Harmonized Commodity Description and Coding...
B/L Document Formats
In order to make sure the B/L Body section of any document formats properly, the font and size should be a standard Courier New, size 10.5, bold.  All standard...
BL Match (1Y) not received in AMS
Failure to receive a BL Match on a particular bill is due to one or more of the following issues: 1. You do not have the correct Carrier SCAC and CBL number listed...
Commision Fee is automatically populating in billing screen
QUESTION: Why is the commision fee automatically populating on my billing for every file? ANSWER: This fee is controlled be a default.  The name of the...
Comparing Reports in IES Accounting
Please see the attached document which shows the reports in IES which may be compared. Any other reports not on this list may not be compared against each other. Please...
Converting Data Message
When IES personnel run a scheduled update to the IES software, users may experience a message stating that the system is currently converting data.  This Data...
Create a Profit & Loss Report of a B/L quickly
To create a Profit & Loss Report of a B/L quickly, you can 1. Open the corresponding B/L 2. Press \\\\\\\\\\\\\\\\\\\\\"F9\\\\\\\\\\\\\\\\\\\\\" and then click...
Export Carrier Has Not Been Entered
If users experience a submission error \"EXPORT CARRIER HAS NOT BEEN ENTERED\", the following items must be verified/corrected before submission:...
Filing for a used vehicle with a foreign title state.
This should reported as the state of export (i.e., the state that the car is going to be leaving from) as the title state.
Firms Code Update Instruction
Instruction on doing a firms code update. 1) In extract, select firms code. 2) Only enter the district (2 numeric code). 3) Submit....
Getting file access error (3105)
If you get the file access error (3105), you can check whether the Pervasive SQL database was already stopped.  If you do not have...
Having MIN show on your AWB in the RATE/CHARGE secition on a minimum Airwaybill
Question: On the AWB in Air Export, can you change the rate charge to MIN for a minimum air way bill? Answer: You will need to enter MIN into the...
House B/L created already, now a Direct B/L is wrongly created instead of Master B/L
1. Create a new Master B/L 2. Link it up with the floating House B/L as below: 2.1 In the B/L listing page, highlight (single-click) the created Master B/L...
How to bypass internal edits in order to print a 7501 & 3461.
Bypassing the internal edits in order to print a 7501 or 3461 can be accomplished by using the batch print feature found on the File pull down menu.  Within the batch...
How to change the carrier on an In Bond that has already been transmitted succesfully.
Delete the In Bond from customs, then change the carrier and resubmit to customs.
How to enter Air Rates.
The airline buy/sell rates can be configured through each airline.  Edit the airline in your client database and click on the F9 Airline Rates button.  The rate...
How to short-pay an A/P?
Make sure the A/P is posted, then go into Pay Bills-->Manual/Single Check. Enter the vendor, make sure the correct check date & check number appear and click...
Inbond Availability
Inbond moves in US Truck ACE are only available when filing a regular bill.  Inbonds cannot be filed on alternate bill of lading types such as BRASS or PAPS
Insurance Information on the Conveyance
The Insurance Information fields on the Conveyance are only needed if the cargo being pulled qualifies for HAZMAT status. If the cargo is not HAZMAT please do not enter...
MC70 Scan gun Manual
While in terminal service the scan gun has erratic behavior.  The OP gets moved around while in the handheld app. Solution change the timing of the...
Message Type 55 on AMS Filing
Question: Why am I getting a message type 55 on my AMS filing?   Answer: Because the master bill of lading is either not on file or incorrect. Please...
Moving payables from one shipment to another
QUESTION: Is it possible to move a payable from one shipment to another (i.e. If it was mistakenly put on the wrong file) ANSWER: Yes this is possible.  You...
Partially Rejected
When an E-Manifest has multiple Master Bills on a single trip, you may occasionally get a \\\\\"Partially Rejected\\\\\" Status on the Trip.� Under the Customs...
Please advise what brand of document scanner is suggested for use with your system. What would be the best, most compatable model.
Any scanner offered these days will SCAN into a PDF file generally, which then can be linked to files in the IES Forwarder System.
Printing Error: Unmatched Field
Air address label were printing client\'s Comapny Name in the Shipper field. Because the field under Shipper was Company Name.  It should be changed to...
PROCESSING BOOKINGS TO INTRA VIA IES EDI MESSAGING
INSTRUCTIONS ATTACHED TO SUBMIT BOOKINGS TO THE STEAMSHIP LINE THROUGH INTRA USING IES EDI
Recieved Status
When an E-Manifest is Sent to US Customs, it will sometimes get designated in the status of \\\\\"Recieved\\\\\" Recieved status means the E-Manifest has been...
Rejected
When an E-Manifest is rejected the status on the Trips or Shipments screen will read REJECTED in the color red. After clicking on the Trip# or Master Bill Of Lading #...
TimeStamps for 2Z mesages
Question: Please help check if the timestamp of the 2Z messages in connection with the BL Match messages? we need to know how closely connected the timestamps of the 2Z...
Updating Client Balances
Q: I just reversed an invoices, but it still appears on the client's statement.  How can these be removed. A:  Go to the A/R Invoice Browse Screen...
Validation Errors
When you attempt to send an E-Manifest you may encounter a Validation Error.� These validation errors will prevent your E-Manifest from sending to US Customs. The...
Warning - Consignee Address Used for Crew's U.S. Destination Address
When attempting to send to US Customs, you recieve a Warning Message about the Consignee\\\\\'s address being used as the Crew\\\\\'s US Destination address. US Customs...
What effect does reversing or adjusting an invoice in a closed or finalized period have?
Any invoice in a closed or finalized period can be reversed.  The system will pick up the current system date so the figures generated upon closing do not...
Why the _IMPDLV1.FPC is missing when printing Import Delivery Order?
When trying to print the Import Delivery Order, the system is saying _IMPDLV1.FPC is missing. Someone either deleted it from their directory or renamed the...



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